Terms, Shipping, & Legal:

PRIVACY POLICY

Information Collection and Use

WineDoor is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. WineDoor collects information from our users at several different points on our WineDoor website.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. We won't share your email address with other companies. If you'd like to opt out of receiving future mailings from WineDoor, follow the procedure outlined in the Choice/Opt-out section below.

Registration

No registration is required in order to use this website, and while not required, creating an account makes future use quicker and more enjoyable. During account creation a user is required to give their name, date of birth, email address, zip code, and a password. This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide a phone number, but encouraged so we can have another means to contact you should any reason arise regarding an order. Some delivery services need a phone number to contact you in the event a package cannot be delivered when someone is not available to take delivery.

Ordering

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (credit card number, expiration date, billing address, and billing phone number). This information is used for billing purposes to verify the customer is of legal age, and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user. This information is taken in a secure area, is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances.

Cookies

A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to WineDoor, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and state selection from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while on our site. If a user rejects the cookie, they may still browse our site. Unfortunately, the user experience may be greatly diminished.

Links

This web site contains links to other sites. WineDoor is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply opt out at the bottom of the next newsletter you receive using “Safe Unsubscribe.”

Security

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers).

If you have any questions about the security at our website, you can send an email to info@winedoor.com.

Choice

By using our Web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use your information.

Purchasing

Buyer in the USA certifies that he/she is at least 21 years of age. Buyers in the European Union certifiy that he/she is at least 18 years of age. Buyer will have to certify to this on our secure order server prior to placing an order. Further certification may be required at time of delivery. The billing address needs to be the address on your credit card statement. Your billing address is where your order will be shipped. If you wish to ship to an address different than your billing address, please provide this information on your order form.

Shipping

We always recommend shipping to a business address where someone will be present to receive it during business hours, as we cannot be responsible for lost or missing shipments if you request your shipment be left without a signature. If the shipment is returned to us for an improper, or incomplete address, we will have to re-charge you for re-shipment, so please make sure the address is complete including business name, department or mail stop, if any, and suite number if going to a business complex.

By submitting an order to WineDoor web site you are stating that you are 21 years old or older (18 in the EEC), and warrant that you are legally able to purchase and consume alcoholic beverages at your place of delivery.

By submitting an order you hereby agree and understand that ALL ALCOHOLIC BEVERAGES ARE SOLD IN CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA. We make no representation to the legal rights and ability of anyone to ship or import wines into any state outside of California or any country outside the USA. YOU the buyer are solely responsible for shipment of alcoholic beverage products.

By placing an order for delivery in the USA, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. AND BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES. When your alcoholic beverages are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. If any person under 21 years of age fraudulently orders and has wine shipped to them, the wine will not be released to them, and will be returned to us, and the cost of return shipping will be charged to the responsible party. BY ORDERING YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE SELLER FOR ANY RESULTING CONSEQUENCE OF A FRAUDULENT ORDER OR ANY MISREPRESENTATION AS TO THE AGE OR LEGAL ABILITY OF ANY INTENDED RECIPIENT TO RECEIVE SHIPMENT OF ALCOHOLIC BEVERAGES

Parents or legal guardians will be held responsible for actions of their minor children. If necessary, legal action will be taken against any and all parties attempting "wire fraud." The cost of shipping to, and returning to us of any wine in any such operation will be charged to that agency. NO EXCEPTIONS.

International Orders

Shipping for International Orders will be quoted by email.

Pricing Errors and Omissions Excepted

Occasionally, our listed prices may be incorrect or the bottle size may be incorrect. For example a 750ml size may be incorrectly priced as a 375ml bottle. When such situations occur, WineDoor shall be held harmless for the error. We make every effort to make sure that our product database is accurate, however mistakes do happen. We will not be responsible for typographical errors. In all cases, the customer will be contacted before any charges are made to the credit card for a decision to proceed or not proceed with the order at the correct price.

Returns

Because of the fees charged by your credit card company when we charge and subsequently credit your card, we will enforce the collection of our restocking fee, if your card has already been charged. We charge your card when your order is pulled from inventory, packed, and prepared for shipping. If we haven't charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the cancelled processed credit card order for wines in-stock, shipped or not, are subject to a 5% restocking fee. Cancelled processed credit card "special" orders are also subject to a 5% restocking fee. Please check your order receipt carefully to make sure you ordered the correct wine. We will not be responsible for any incorrect orders placed by you, the customer. Any incorrect orders that are processed and shipped will be subject to a 5% restocking fee, as well as shipping charges back to us if you want to return the item(s).

Sales Tax

All wine is sold in the State of California, and the title passes to the buyer in California. All purchases shipped to California addresses will be subject to a 7.75% sales tax.

California - 8.75%;
Louisiana- 4%;
New Hampshire - 8%;
Nevada - 7.25%.

Shipping Conditions

WineDoor reserves the right to hold shipment of your wine during extreme weather conditions. WineDoor cannot be responsible for damage to wine (including leakage or damaged corks) shipped to you against our express protestations in regard to weather conditions. Please be aware of the scheduled delivery information, as the date, and location of your delivery cannot be changed once it leaves our warehouse. It is your responsibility to be present when your shipment arrives. If the weather is very hot or cold in your area, and you would like us to postpone our shipping, please advise us. Use the weather in your area as a guide, when making your choice for best shipping method. We do not advise shipping ground during temperatures over 85°F (30°C), or under 32°F (0°C). If you need your order by a specific date, please let us know.

WineDoor cannot be responsible for wine damaged by a shipper or inappropriate storage/handling on the part of the buyer, although we will make a reasonable effort to resolve any disputes. We reserve the right to refuse sales if we deem it to be inappropriate and/or unsafe.

We cannot ship to PO, APO, or FPO box offices. We currently do not ship to FL, UT, KY, TN, NC. Orders to Alaska or Hawaii must only be shipped 2nd Day Air Incorrect, insufficient, or change of address will incur a $10.00 surcharge. We reserve the right to charge return shipping for refused or undelivered packages. Please allow up to 2 business days for your order to be processed.

Our Guarantee

WineDoor guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us within 30 days of receipt of your order for customer care assistance. For fastest results, contact us by emailing info@winedoor.com. As is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk. BUT, if you're not happy with a purchase, please contact us so we can work out an agreeable resolution.

All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper, and we cannot be responsible for improper storage after it has been delivered, and as such we cannot accept returns for the following:

Wines that do not coincide with personal tastes.
Wines that have been adversely affected by customer’s storage.
Any other adverse condition affected while in customer’s care.

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